Refund policy

Exchange and Cancellation Policy

Returns and refunds are not available after the order has been received.

Exchanges are available only if the product has a defect. The customer must contact us within 48 hours of delivery and provide clear photos or a video showing the defect.

The product must be in its original condition, unused, and returned with all accessories and original packaging. The store will cover the exchange shipping costs once the defect has been confirmed.

Orders may be cancelled only on the same day they are placed, provided that the order has not yet been prepared or shipped. Once preparation or shipping has started, the order cannot be cancelled.

Discounted products cannot be cancelled or exchanged unless they have a manufacturing defect or arrive damaged, subject to review of clear photos or a video showing the issue.