FAQ

Frequently Asked Questions

How can I place an order from Roba Boutique?
Choose your preferred bag and color, add the product to your cart, then enter your details and complete the online payment to confirm your order.

Is cash on delivery available?
No. Orders are confirmed only after completing the online payment. Cash on delivery is not available.

How are shipping fees calculated?
Shipping fees vary depending on the governorate and will be displayed at checkout before payment.

When will my order arrive?
Delivery times vary depending on your location and the shipping company. You will be able to track your order once it has been shipped.

Can I cancel my order?
You can cancel your order on the same day, provided that it has not yet been shipped. Once the order has been handed over to the shipping company, cancellation is no longer available.

Are returns or exchanges available?
Returns are not available after receiving the order. Exchanges are available within 48 hours only if the product has a defect, provided that the bag remains unused and in its original condition and packaging.

Can discounted products be exchanged?
Products purchased during sales or special offers cannot be exchanged or cancelled unless the product has a defect.

Will the bag color match the photos?
At Roba Boutique, we do our best to display product colors and details as accurately as possible. However, colors may appear slightly different due to photography lighting or screen settings.

How can I contact Roba Boutique?
You can contact us through the Contact Us page or by using the WhatsApp button available on our website.